All policies are strictly enforced. Cygnus Supply, LLC recommends our customers to go through these terms and conditions before making a purchase. By making a purchase from Cygnus Supply, LLC, the customer acknowledges that he/she has read through the policies and is aware of the rights and disclaimers set forth.


-PRICING POLICY:

For all merchandise, Seller reserves the right to adjust prices due to errors or changing market conditions.


-SALES POLICY:
* All Sales Final.

* All parts are shipped within 1-2 days unless customer chooses to place a part on backorder.

* $50 minimum order.

* New parts are are not available to return for credit (only Refurb).

* Defective (non-working) merchandise can be exchanged for the same item.

* All merchandise (including defective merchandise) returned for credit will be assessed a 25% restocking fee. ($50 Minimum Charge)

* If we no longer have stock of the defective part you wish to exchange, the 25% restocking fee ($50 Minimum Charge) will not be applicable.

* Due to the large amount of part numbers used for the same items by OEM Distributors, we reserve the right to send the replacement part number(s). This part will be 100% compatible with the one that you ordered.


-PART CONDITIONS DEFINED:

-REFURBISHED:
* Typically these are good used parts that are pulled from a working environment. These parts are then reconditioned for resale. The reconditioning may involve replacing wearable parts with new parts or just involve a cleaning of the part. Some refurbished parts may have been defective at one time. These parts are fixed and then resold.

* These parts typically have a 30 day warranty.

-NEW:

* New Retail - Parts packaged as you would see them at any retail store.

* New OEM - Parts packaged in generic white/brown box. Typically bulk packaged parts.

* New Pull - Parts pulled from systems that have never been used or with very low hours on them. These parts may show signs of being installed in a system at one time.

* These parts typically have a 90 day warranty.


-RETURNS POLICY:

* All requests for credit or exchanges must be made within ten (10) business days of the ship date.

* Damaged merchandise must be reported within 24 hours of receipt.

* Parts damaged by the customer are void of warranty and cannot be returned/exchanged/refunded. No exceptions.

* There will be no returns allowed on parts received damaged from the carrier if not reported within the first 24 hours of receipt. No exceptions.

* Prior to returning any item, you must first receive a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number.

* To request an RMA, please download and fill out the Cygnus Supply RMA Form

* Once you have the form completed, you may either fax us at 815.331.0891 or email us at rma@cygnussupply.com. Once we get the form, we will determine if the product qualifies for an RMA. Please allow up the 24 hrs for review. If the product qualifies for an RMA, the RMA # along with instructions will be emailed or faxed to you. If the product does not qualify for an RMA, you will receive an email or fax explaining why.

* Once you have shipped the product, please send an email to rma@cygnussupply.com with the tracking # of the package or else the RMA is void and no credit will not be issued.

* All RMA numbers must appear on the return shipping label as well as one (1) side of the box.

* RMA numbers are valid for fifteen (10) days from issue date.

* All defective merchandise must be returned within fifteen (10) days of the RMA issue date.

* All shipping and insurance charges on all RMA's must be prepaid by the customer (NO COD'S WILL BE ACCEPTED).

* All returns for credit must be in resalable condition, include original packing material, manuals and all other accessories provided upon original delivery.

* Packages refused at the time of delivery will be considered a return and is subject to a 25% restocking fee. ($50 Minimum Charge)

* Seller cannot guarantee compatibility of the parts & equipment purchased with customer's existing products unless otherwise mentioned on the copy of the invoice.

* Shipping and handling charges are non refundable under any circumstances.

* Warranty on all products is from the date the items are shipped from our location, unless otherwise posted on the invoice. No product will be exchanged or refunded under any circumstance after the warranty period is over.

* The customer is responsible for the accuracy of part numbers submitted to Cygnus Supply, LLC for price quotes and all parts & equipment ordered from Cygnus Supply, LLC.

* If a product, received by Cygnus Supply, LLC from the customer for exchange or refund, is physically damaged, it will not be covered under any warranty. Product will be shipped back to the customer in the condition it was received. No exceptions.

* Customer is repsonsible for paying for shipping back to Cygnus Supply, LLC for all RMA's. Including RMA Exchanges and all Returns for credit.


-PAYMENT TERMS:

Cygnus Supply, LLC accepts purchase orders from educational and government institutions. We accept certified checks & money orders mailed to us. We accept Visa, Mastercard, American Express & Discover. We also now accept Paypal @ sales@cygnussupply.com. We currently don't accept wire transfers & COD's.


-SHIPPING POLICY:

All shipping and handling charges are non-refundable. We currently ship exclusively to all 50 continental United States.
In case if the customer receives incorrect, incomplete or physically damaged shipment, it must be reported to Cygnus Supply, LLC within 24 hours after the package has been received by the customer. All packaging must be saved so that necessary claims can be filed. No exceptions.

All rates include insurance for packages with a total value of $500 or less. As always you can e-mail us at sales@cygnussupply.com or call toll-free at 866.884.0288 for a quotation. The additional insurance charge (if applicable) will not be displayed in your final purchase price but it will be added to the order before it is shipped.


-WARRANTY POLICY:

Warranty terms are indicated on every sales invoice. Typically refurbished parts will carry a 30 day warranty and new parts will have a 90 day warranty. The warranty period starts from the ship date. Manufacturer warranties are covered through the manufacturers only. Cygnus Supply, LLC will not be able to cover a manufacturer's warranty if the manufacturer refuses to honor their warranty directly. Absolutely no exceptions. Cygnus Supply, LLC does not ship international. Warranty terms are null & void for any items purchased from Cygnus Supply, LLC that are exported out of this country.


-LIMITATION OF LIABILITY:

In all circumstances Cygnus Supply, LLC maximum liability is limited to the purchase price of the products sold. Cygnus Supply, LLC shall not, under and circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. Cygnus Supply, LLC shall not be liable for third party claims for damages against the customer, or for malfunctions, delays, interruption or service, loss of business, loss or damage to exemplary damages, whether or not Cygnus Supply, LLC is apprised of the possibility of such claims or damages.

Every effort has been made to ensure the accuracy of all information contained herein. Cygnus Supply, LLC makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. Product and manufacturers names are used only for the purpose of identification. Cygnus Supply, LLC reserves the right to cancel any order due to error or otherwise.


-REPRESENTATIONS:

Customer acknowledges that he or she has read the warranty disclaimer and understands the same and agrees to be bound by its terms and conditions. Customer acknowledges that except as set forth in this document, neither Cygnus Supply, LLC nor any other person has made, and customer had not relied upon, any express or other warranty or representation (including, without limitation, advertising materials, brochures or other descriptive literature) concerning any products.